A PC tune up West Bromwich customers can actually feel is what this page is about. There are two things we hear all the time at Mojoo Limited: “my computer has really slowed down” and “I think I’ve got a virus.” More often than not, they’re the same problem. Whether you’re dealing with a full-blown infection or a machine that’s just grinding along, we can help — in person at our West Bromwich workshop or remotely from wherever you are in the UK.
With over 25 years of experience, you’ve got nothing to lose by getting in touch — a quick, free estimate will tell you what’s involved. Give us a call on 07958 468 173 or send us a message.
Signs You Have a Virus or Malware
Infections don’t always announce themselves. Sometimes the clues are subtle. If you’ve noticed any of the following, it’s worth getting your machine checked out: Any of these signs is a good reason to book a PC tune up West Bromwich check.
- Your computer has suddenly become much slower than usual, for no obvious reason
- Your browser homepage or default search engine has changed without you doing anything
- Pop-up adverts keep appearing, even when you’re not browsing the web
- Your antivirus has turned itself off, or won’t run when you try to open it
- You’ve seen a ransom message on your screen demanding payment to unlock your files
- Your computer is overheating or the fan is running constantly at full speed
- Friends or contacts are receiving strange emails or messages that appear to come from you
- Programs you don’t recognise have appeared on your desktop or in your apps list
- Your password has been changed without you doing it
- Your computer is crashing or restarting itself randomly
Not sure whether it’s a virus or something else? That’s exactly what our free estimate is for. We’ll take a quick look and tell you what’s going on before we do anything. A PC tune up West Bromwich visit starts with a free diagnosis.
What We Remove
We deal with the full range of malware, not just the obvious stuff. Common threats we remove include: The National Cyber Security Centre publishes the same advice we follow. Everything listed here is covered by a standard PC tune up West Bromwich job.
- Viruses and trojans — malicious software designed to damage your system or steal your data
- Adware and spyware — software that tracks your activity or bombards you with adverts
- Ransomware — encrypts your files and demands payment. We remove it and advise on file recovery options
- Browser hijackers — take over your browser, redirect your searches, and install unwanted toolbars
- Cryptomining malware — runs invisibly in the background, using your computer’s power to mine cryptocurrency and making everything painfully slow
- Rootkits — deeply embedded threats that hide themselves from ordinary antivirus software
- Potentially unwanted programs (PUPs) — software that crept onto your machine bundled with something else and is quietly causing problems
Our Virus Removal Process
We follow a thorough, step-by-step process to make sure the infection is fully removed — not just hidden or partially dealt with. Our PC tune up West Bromwich process never skips a step, even on older machines.
- Identifying the infection — we work out exactly what you’re dealing with before any work begins
- Safe mode scan — we boot into safe mode and run multiple specialist scanning tools to catch everything the standard antivirus missed
- Manual removal — stubborn threats often need to be removed by hand. We dig into the system to make sure nothing is left behind
- Antivirus reinstall and security setup — we reinstall or reconfigure your antivirus and review your security settings to help prevent a repeat infection
- Test and confirm clean — we only return or sign off on your device once we’re satisfied it’s fully clear
In serious cases — particularly deep rootkit infections or ransomware — the cleanest solution is a full Windows reinstall with a backup of your data first. We’ll always talk you through your options and get your agreement before doing anything drastic. You can find out more about our general computer repair service here. We will always tell you before a PC tune up West Bromwich turns into a full reinstall.
PC Tune Up West Bromwich Service
Not every slow computer has a virus. Sometimes machines just accumulate clutter over time — too many programmes loading at startup, a hard drive that’s nearly full, outdated drivers, or Windows updates that have been sitting uninstalled for months. Our PC tune-up service is designed for exactly this situation. A full PC tune up West Bromwich takes around two hours on most machines.
We’ll go through your machine systematically: clearing out startup programmes that are slowing your boot time, checking the hard drive health, installing outstanding Windows and driver updates, removing bloatware you didn’t ask for, checking temperatures to make sure nothing is overheating, and testing your RAM. Most machines feel noticeably faster after a tune-up. From £39. That systematic sweep is the heart of a good PC tune up West Bromwich.
One of the single biggest improvements we can make to an older machine is replacing a spinning hard drive (HDD) with a solid-state drive (SSD). The difference in speed is dramatic — computers that used to take several minutes to start up can be ready in under 30 seconds. If you’re still running an HDD, we’d strongly recommend considering this alongside a tune-up. You can read more on our PC upgrades page. We include this check in every PC tune up West Bromwich booking.
Can We Do This Remotely?
For most virus removal and tune-up jobs, yes — we can connect securely to your computer over the internet and sort it out without you needing to leave home. This works for Windows and Linux machines, and it’s often the quickest and most convenient option. Remote work is charged the same as a workshop PC tune up West Bromwich.
Remote support starts from £30 for the first hour. All you need is a working internet connection. We’ll walk you through the connection process step by step — it’s straightforward, and you can watch everything we do on your screen the whole time. Find out more about our remote support service. A remote session covers the same checks as an in-store PC tune up West Bromwich.
Pricing
| Service | From |
|---|---|
| Virus & malware removal | £49 |
| PC health check & tune-up | £39 |
| Ransomware removal | £80 |
| Full clean + Windows reinstall | £75 |
| Remote virus removal (1 hour) | £30 |
All prices are a starting point. We offer a free, no-obligation estimate based on a quick look at your device, and give you a firm quote before any work begins. No surprises, no hidden charges. Ask for a PC tune up West Bromwich quote before you book, and we will confirm the price in writing. Most customers pay less than the guide price for a PC tune up West Bromwich.
Frequently Asked Questions
Can you remove ransomware from my computer?
Yes, we can remove the ransomware itself in most cases. Whether or not your files can be recovered depends on the specific strain involved and whether backups exist — some newer variants are extremely difficult to decrypt without the original key. We’ll be honest with you about what’s realistic. If file recovery is a priority, take a look at our data recovery service for more information.
Is remote virus removal safe — are you accessing my files?
Remote access software gives us control of your mouse and keyboard so we can run scans and remove threats — but you can see everything we do on your screen the whole time, and you can end the session at any point. We don’t access, copy, or store any of your personal files. If that reassures you, great; if you’d rather bring the machine in, that’s absolutely fine too.
How long does virus removal take?
It depends on the infection. A straightforward adware removal might take an hour or two. A serious rootkit or ransomware infection — particularly one requiring a Windows reinstall — could take the better part of a day. We’ll give you a realistic time estimate once we’ve had a chance to diagnose the problem. Most standard jobs are completed same day or next day.
Will I lose my files when you remove the virus?
In the vast majority of cases, no. We always aim to remove the infection while keeping your files intact. In situations where a full Windows reinstall is the safest route, we back up your data first and restore it afterwards. We’ll explain everything clearly before touching anything, so you always know what to expect.
My antivirus says my computer is clean but it’s still slow — why?
A few possible reasons. Some malware is designed to hide from standard antivirus tools — our specialist scanning software often picks up things that mainstream antivirus misses. It’s also possible the slowdown isn’t caused by malware at all: startup clutter, a failing hard drive, not enough RAM, or just years of accumulated software can all grind a machine down. A free estimate will get to the bottom of it either way. If in doubt, book a PC tune up West Bromwich and we will tell you exactly what we find.
Get in Touch
If your computer is running slowly, behaving strangely, or you suspect something isn’t right, give us a call or drop us a message. We’re based in West Bromwich and can also help remotely anywhere in the UK.
Call us: 07958 468 173
Or send us a message online — we usually respond the same day.
Need us to connect remotely? Head to our remote support page to get started.