When an IT problem stops your team from working, you need someone who can come out quickly, fix the issue properly, and get out of your way. Mojoo Limited provides onsite IT support for small businesses across the West Midlands on a break-fix basis — no contract required, no monthly fees, just expert help when you need it.
What onsite business IT support covers
Server and NAS faults
Server faults — whether a physical server, a NAS device, or a virtual machine — cannot always be resolved remotely, and the consequences of getting it wrong are significant. We attend your premises, diagnose the fault with the system in front of us, and carry out the repair or recovery on-site. We are careful, methodical, and we document what we find. If the issue requires parts that are not immediately available, we advise on interim workarounds to keep your business running while parts are sourced.
Network and connectivity faults
Intermittent network drops, a switch that has stopped routing traffic, a broadband fault that your ISP says is “not on their end,” or a Wi-Fi issue affecting half the office — these need physical diagnosis. We trace the fault from the router through the switch and cabling to the affected devices, identify exactly where the problem lies, and fix it. We carry common replacement components (patch cables, switches) to resolve straightforward faults the same day.
Workstation faults in a live environment
A desktop PC that will not power on, a machine that has lost access to the network, or a workstation running Windows errors that are preventing a staff member from doing their job — these are all situations we attend on-site. We work efficiently and quietly in a live office environment, minimise disruption to the rest of the team, and aim to have the affected machine back in service within the same visit wherever possible.
Ransomware and security incidents
A ransomware attack or a suspected security breach requires immediate on-site response. We attend the premises, isolate affected machines from the network to prevent spread, assess the scope of the incident, and begin recovery. We work with you to understand how the breach occurred, advise on immediate steps to secure the remaining systems, and carry out post-incident rebuilds where needed. Do not pay a ransom before speaking to us — in many cases recovery is possible without it. See our data recovery service and malware removal service for more detail.
Printer and peripheral support
Office printers that go offline, network scanners that have stopped scanning to email, or new peripheral devices that will not install correctly — we handle all of this on-site. Printer faults in particular almost always need physical attention, and we resolve the majority in a single visit. See our printer setup and troubleshooting page for more detail.
Break-fix vs managed IT support — which is right for you?
Break-fix onsite support is the right choice if your IT needs are infrequent, your setup is simple, and you prefer to pay only when something goes wrong. If you find yourself calling for help more than once or twice a quarter, a managed IT support contract will almost certainly work out more cost-effective — and gives you proactive monitoring, so problems are caught before they cause downtime. We will tell you honestly which makes more sense for your business when we visit.
Response times
For non-urgent faults, we typically arrange an onsite visit within 24 to 48 hours. For urgent business-critical faults — server down, ransomware, complete connectivity failure — call us directly on 07958 468 173 as early as possible and we will do our best to attend the same day or first thing the following morning. Businesses on our managed IT support plans receive prioritised response as part of their agreement.
Pricing
Onsite business IT support is charged at £85 for the first hour, £55 per hour after that. There is no separate callout fee — the first-hour rate covers travel and initial diagnosis. Parts are charged at cost. For projects requiring a half-day or full-day on-site presence (office setups, server migrations, structured cabling), we provide a fixed quote in advance. No fix, no fee applies to diagnostic visits where we are unable to resolve the fault.
Areas covered
We provide onsite business IT support across West Bromwich, Birmingham, Sandwell, Walsall, Wolverhampton, Dudley, Tipton, Oldbury, Smethwick, Halesowen, Stourbridge, Sutton Coldfield, and Solihull. For locations beyond a 15-mile radius of our West Bromwich base, please call ahead to confirm availability.
Book an onsite business IT visit
Call 07958 468 173, email info@mojoo.co.uk, or use our contact form. For urgent faults, always call rather than email. We are available Monday to Friday 9am–6pm, Saturday 9am–12pm, with emergency availability discussed on a case-by-case basis.