Sending a laptop by post for repair is safe and straightforward when it is packed correctly. The vast majority of transit damage happens not from rough handling but from inadequate packaging — a laptop shifting inside a soft bag, or corners exposed through thin cardboard. Follow this guide and your device will arrive at our West Bromwich workshop in exactly the same condition it left you.
Before you pack — contact us first
Please call us on 07958 468 173 or email info@mojoo.co.uk before posting your device. We need to confirm the fault, give you a preliminary quote, and make sure we have the right parts available so we can turn your repair around quickly. Sending without contacting us first can delay your repair and means we cannot prepare for your device’s arrival. This takes five minutes and makes everything smoother for both of us.
Step-by-step packaging guide
Step 1 — Back up your data first
Before sending any device for repair, back up your important files to an external hard drive, USB drive, or cloud storage if at all possible. While we handle all devices with the utmost care and take data security seriously, transit is an unpredictable environment and a backup is always the right precaution. If you cannot back up because the laptop will not turn on, that is fine — we will prioritise data safety as part of the repair process.
Step 2 — Remove all accessories and peripherals
Take out everything that is not the laptop itself: your charger and power cable, mouse, USB drives, SD cards, Bluetooth dongles, lock cables, and any stickers or items attached to the exterior. There is no need to send these and they add unnecessary weight, cost, and risk of loss. Remove any disc from the optical drive if your laptop has one.
Step 3 — Wrap in bubble wrap (at least two full layers)
Close the laptop lid and wrap the entire device in at least two complete layers of bubble wrap, with the bubble side facing inward. Pay particular attention to the four corners and the screen — these are the most vulnerable points in transit. Use tape to secure the bubble wrap firmly so it cannot unwrap during handling. A single layer of bubble wrap is not sufficient for a device of this value.
Step 4 — Place in a rigid cardboard box with padding on all sides
Choose a cardboard box that is large enough for the wrapped laptop to sit with at least 5cm of space on every side — top, bottom, and all four sides. Fill this space completely with additional packaging material: more bubble wrap, screwed-up newspaper, foam peanuts, or air pillows. The wrapped laptop must not be able to move inside the box. Shake the sealed box gently — if you can feel or hear movement, add more packing material.
Do not use a soft bag, padded envelope, or laptop sleeve. These provide almost no protection against drops or compression during transit and are the single most common cause of transit damage we see.
Step 5 — Include a note inside the box
Place a piece of paper inside the box — not just on the outside label — with your full name, phone number, email address, and a clear written description of the fault. This ensures we can identify your device and contact you immediately on arrival, even if the outer label is damaged in transit. Include any relevant details: when the fault started, what you were doing when it happened, any error messages you have seen.
Step 6 — Seal and label the box securely
Seal all edges of the box with parcel tape — not masking tape or sellotape, which can peel off. Apply tape along every seam and across any joins in the cardboard. Address the parcel clearly to: Mojoo Limited, 4 Atlas Grove, West Bromwich, B70 9EB. Include your own return address on the back.
Which postal service should I use?
Royal Mail Special Delivery (recommended)
Royal Mail Special Delivery is our recommended service for sending laptops and computers for repair. It is fully tracked, requires a signature on delivery, arrives the next working day, and provides up to £750 of insurance cover against loss or damage — which covers the value of most laptops. It costs approximately £10–£12 for a standard laptop. Drop it at your local Post Office and keep the receipt as proof of posting.
DPD or ParcelForce (also suitable)
DPD and ParcelForce are both acceptable alternatives and offer similar tracking and insurance options. DPD in particular provides excellent real-time tracking and a one-hour delivery window, which is useful if you need to ensure someone is available to receive the return delivery. If using a courier comparison site, make sure you select a service with explicit insurance cover for electronics — some budget services exclude this.
Services to avoid
Avoid using Evri (formerly Hermes) or other budget courier services for sending laptops — their handling and claims processes for damaged electronics are unreliable. Do not use standard Royal Mail First or Second Class post, which has no tracking and very limited insurance. The small saving is not worth the risk on a device worth hundreds of pounds.
What happens after you send it?
We email you within 24 hours of your device arriving to confirm it is safely with us. We then carry out a free diagnosis and call you with the confirmed fault and exact repair cost before any work begins. Once you approve the repair, we complete it and return your device by DPD tracked courier — you will receive a tracking number so you know exactly when to expect it back. See our full mail-in repair service page for step-by-step process details and pricing.
Ready to send your device?
Call 07958 468 173 or email info@mojoo.co.uk before posting. We will confirm the fault, give you a preliminary quote, and confirm our address. We accept mail-in repairs from anywhere in the UK — from Cornwall to the Scottish Highlands.