Send laptop for repair UK wide with our fully insured postal service — no matter where you live, your machine is collected by courier, diagnosed by qualified engineers and returned to your door. Not everyone lives near a computer repair workshop. Our UK-wide mail-in service means you can get professional repairs done by a trusted West Midlands workshop with 25 years’ experience — without leaving home. Simply pack your device, post it to us, and we’ll diagnose, repair and return it by tracked courier. It’s that straightforward.

Mojoo Limited has been repairing laptops and computers since 2000. We’re a real workshop based in West Bromwich — not a faceless drop-shipping service. Your device stays with our team from the moment it arrives to the moment it leaves. We accept devices sent by Royal Mail Special Delivery and DPD tracked courier from anywhere in the UK.

What We Repair by Mail

The following repairs are well-suited to our mail-in service. They involve known faults with fixed or predictable prices, which means we can give you an accurate quote before you even send the device: It is one of the reasons so many people are happy to send laptop for repair UK wide instead of waiting for a local slot.

• Laptop screen replacement — the most common mail-in repair. Most screens are replaced within 1–2 working days. See our laptop screen repair service.
• Virus and malware removal — full disinfection, security hardening, and performance restoration. More about virus removal.
• Windows reinstall and OS recovery — clean install, driver setup, and your data preserved where possible.
• RAM upgrade — boost your laptop’s speed by upgrading memory. See our upgrade service.
• SSD upgrade — replace a slow spinning hard drive with a fast solid state drive. Makes an old laptop feel new again.
• Battery replacement — if your laptop won’t hold charge or dies suddenly, a new battery usually fixes it.
• Keyboard replacement — damaged, sticky, or non-functioning keys replaced with manufacturer-spec parts.
• Slow computer service and tune-up — clean-up, startup optimisation, junk removal, and performance tuning.
• Data recovery — files recovered from failed or damaged drives. See our data recovery service.

What’s Not Suitable for Mail-In

We want to be upfront about this. Mail-in repair works best when the fault is identifiable and reproducible. We’d recommend calling us first rather than posting your device if your laptop has suffered severe physical damage (such as a crushed or bent chassis), if you have an intermittent fault that only happens occasionally and is difficult to reproduce in the workshop, or if you genuinely have no idea what the problem is and need a bench diagnosis first.

In those cases, we can often help over the phone or suggest the most sensible next step. Call us on 07958 468 173 and we’ll advise honestly. If you are unsure whether your fault is suitable, call us before you send laptop for repair UK wide and we will tell you honestly.

How to Send Laptop for Repair UK Wide — Step by Step

The process is simple and designed to give you confidence at every stage. Here’s exactly what happens:

1. Call or email us first to describe the fault and get a preliminary quote. This helps us prepare for your device and gives you a price expectation before you spend anything on postage. Call 07958 468 173 or email info@mojoo.co.uk.
2. We confirm the service and give you our workshop address at 4 Atlas Grove, West Bromwich, B70 9EB.
3. Pack your device securely — follow our packaging guide below. Poorly packed devices are the main cause of transit damage, so please take a few minutes to do this properly.
4. Send by Royal Mail Special Delivery (insured, tracked, next-day) — this costs approximately £10–12 for a laptop and gives you up to £750 of insurance cover. Drop it off at your local Post Office with a receipt.
5. We email confirmation on arrival — usually within 24 hours of receiving your device. You’ll have a timestamp and confirmation that it’s safely with us.
6. We call with a confirmed diagnosis and exact price — no surprises. We’ll tell you exactly what’s needed and what it will cost before any work begins.
7. You approve the repair — or we return the device to you untouched, with no charge whatsoever. No fix, no fee — that includes the diagnostic work.
8. We repair and return by DPD tracked courier — we’ll invoice postage separately and send you a tracking number so you know exactly when to expect your device back.

How to Pack Your Laptop Safely

Transit damage is almost always the result of poor packaging, not rough handling. Take a few minutes to pack your laptop properly and it’ll arrive with us in the same condition it left you. Here’s what to do: Thousands of customers send laptop for repair UK wide every year and packing is the single biggest factor in whether a machine arrives safely.

• Remove all accessories — take out your charger, mouse, USB drives, SD cards, and any dongles. There’s no need to send these and they can be lost or damaged in transit.
• Wrap in at least two layers of bubble wrap — make sure the corners and screen are well padded. A single layer is not enough for a laptop.
• Place in a rigid cardboard box with additional padding on all sides. The box should be large enough that the device doesn’t touch the walls directly.
• Do NOT use a soft bag or padded envelope — these provide almost no protection against drops and compression damage.
• Include a note inside with your full name, phone number, email address, and a clear description of the fault. This helps us get started immediately and ensures we can reach you with an update.
• We recommend Royal Mail Special Delivery — it’s insured up to £750, requires a signature on delivery, and arrives next working day. Keep your receipt as proof of posting.

Pricing & Turnaround

All prices include diagnosis. If we can’t fix your device, you pay nothing — not even for the diagnostic work. These are starting prices; we’ll always confirm the exact cost before doing any work. Our pricing is the same whether you walk in or send laptop for repair UK wide, so there is no postal premium to pay.

Service	Price	Turnaround
Laptop screen replacement	From £59	1–2 working days
Virus removal	From £45	1–2 working days
Windows reinstall	From £60	1 working day
SSD upgrade	From £80	1 working day
RAM upgrade	From £40	1 working day
Battery replacement	From £55	1–2 working days
Data recovery	From £80	2–5 working days

Turnaround times above are from the point we receive your device. Add one working day for Royal Mail Special Delivery transit on the return. Most repairs are completed significantly faster than the maximum times shown. Every customer who chooses to send laptop for repair UK wide gets the same written diagnosis before any work starts.

Why Customers Across the UK Trust Mojoo

We’ve been repairing computers since 2000 and currently hold a 5.0 from 167 Google reviews — a record we’re proud of and work hard to maintain. When you send your laptop to us, here’s what you can expect: That experience is why customers from Cornwall to the Highlands choose to send laptop for repair UK wide rather than risk an unknown local shop.

• Your device stays in one place, with one team — we’re a real workshop, not a drop-shipping service that forwards your laptop to a third party. Everything is done in-house at our West Bromwich workshop.
• Honest diagnosis, honest pricing — we’ll tell you what’s wrong, what it costs to fix, and whether it’s worth fixing. If it’s not, we’ll say so.
• All data handled confidentially — we don’t access your personal files unless it’s necessary for the repair (for example, testing after a Windows reinstall). Your data is your business.
• No fix, no fee — guaranteed — if we can’t resolve the fault, we return your device at no charge. You only pay if we fix it.
• Repair report included on return — every device comes back with a written summary of what was found and what was done, so you’re fully informed.
• Free diagnosis on arrival — we assess every mail-in device at no charge before quoting.

We also offer a walk-in and drop-off service for customers in West Bromwich, Sandwell, Birmingham and the surrounding West Midlands area, if you’d prefer to bring your device in person. Ask us anything before you send laptop for repair UK wide — we would rather answer ten questions than see a machine posted needlessly.

Frequently Asked Questions

Is it safe to send my laptop in the post?

Yes, provided it’s packed correctly. Royal Mail Special Delivery is a reliable, fully tracked, next-day service with up to £750 of insurance. Thousands of laptops are sent for repair by post every week across the UK. The key is proper packaging — follow our guide above, use a rigid box with bubble wrap, and keep your proof of posting.

We’ll email you as soon as your device arrives so you know it’s safe with us. Use Royal Mail Special Delivery Guaranteed and your parcel is tracked and insured for the journey. We handle every job the same way, whether it arrives on foot or you send laptop for repair UK wide by courier.

What if my device is damaged in transit?

If you use Royal Mail Special Delivery, you’re insured up to £750 for loss or damage in transit. We’ll photograph every device on arrival and note any pre-existing damage, so there’s a clear record. If damage occurs on the outbound journey (from you to us), that would be a claim against your postage insurance.

If it occurs on the return (from us to you), we use DPD tracked courier and would assist you with any claim. In practice, transit damage is very rare when devices are packed properly. Our engineers log each machine on arrival, so when you send laptop for repair UK wide nothing is ever mislaid.

How will I know when my repair is done?

We’ll contact you at every stage: when your device arrives, when we’ve completed the diagnosis, when the repair is done, and when it’s been dispatched back to you. You’ll receive a DPD tracking number for the return delivery so you can follow it in real time. We don’t leave customers waiting and wondering — communication is something we take seriously. Full tracking and photo updates make it easy to send laptop for repair UK wide with complete peace of mind.

Do I pay before or after the repair?

After. We’ll call you with the confirmed diagnosis and price, and you approve the work before we start. Once the repair is complete, we’ll send you an invoice and payment details. We accept bank transfer and most major cards. We don’t ask for payment until the job is done and you’re happy. Return postage is invoiced separately at cost.

What if you can’t fix my device?

If we can’t fix it, you pay nothing — not for the diagnosis, not for our time. We’ll return your device by tracked courier (you’d cover the return postage cost, which we’ll agree with you beforehand). We’ll also give you an honest assessment of whether the device is worth further repair attempts or whether it’s time to consider a replacement. We’d rather give you useful, honest advice than leave you out of pocket.

Ready to Send Laptop for Repair UK Wide? 5 Easy Steps to Book

Don’t post your device without contacting us first — we need to confirm the fault, give you a quote, and make sure we have the right parts available to turn your repair around quickly. You can also read about our laptop repair service or our data recovery pricing before you send laptop for repair UK wide.

Call us on 07958 468 173 or email info@mojoo.co.uk before sending. We’ll confirm our workshop address, give you a preliminary quote, and let you know expected turnaround. We cover the whole of the UK — from Cornwall to Scotland.