Onsite IT support West Midlands businesses and households can book by the hour, with an engineer at your door rather than a device in a queue. Some problems need to be seen in person. Our onsite IT support service brings an experienced technician to your home or business anywhere across the West Midlands — West Bromwich, Birmingham, Walsall, Sandwell, Dudley, Wolverhampton and surrounding areas. With over 25 years in the industry, Mojoo Limited provides straightforward, no-nonsense IT support when and where you need it most.
When Onsite IT Support West Midlands Makes Sense
Sometimes a phone call or remote session simply isn’t enough. Onsite visits are the right call when: Onsite IT support West Midlands work is best where the fault involves cabling, hardware or a network you cannot reach remotely.
- Network and broadband troubleshooting — physical cabling, router placement, and signal issues cannot be diagnosed remotely and need eyes on the problem.
- New computer or printer setup at home or office — getting everything configured correctly from the start saves hours of frustration later.
- Office move — reconnecting all equipment, patching the network, and making sure every workstation is up and running before the working day begins.
- Setting up new workstations for new staff — business owners regularly call us when a new team member needs a desk, a machine, and access to shared resources by Monday morning.
- Helping an older family member get started on a new PC — a hands-on visit is far more effective than talking someone through steps over the phone.
- Hardware failure that cannot be resolved by mail-in — desktop towers and all-in-one machines are not practical to post, and some faults need to be diagnosed with the full setup in front of us.
- Multiple devices that all need attention in one visit — if you have several machines, peripherals, or network devices requiring work, a single onsite session is the most cost-effective approach.
If you are not sure whether you need an onsite visit or whether remote support would do the job, just call us on 07958 468 173 and we will be straight with you. Call us and we will tell you honestly whether onsite IT support West Midlands is the right route or whether remote help will do.
Onsite IT Support West Midlands Pricing
All rates are inclusive of labour. Parts and consumables are charged separately at cost.
| Service | Rate |
|---|---|
| Onsite callout (home or business) | £85 first hour, £55 per hour after |
| Network setup / office move | Quoted on request |
| New PC setup and data transfer | £85 flat |
| Home user visit (2-hour slot) | £130 flat rate |
| Business contract customers | Included in Standard and Premium plans |
Business contract customers on our managed IT support plans receive onsite visits as part of their agreement — see our managed IT support page for full plan details. Contract clients get priority booking for onsite IT support West Midlands call-outs.
No fix, no fee. If we attend and cannot resolve the fault, you will not be charged for the visit.
Areas Covered for Onsite IT Support West Midlands Visits
We cover a wide area across the West Midlands from our base in West Bromwich (B70). Regular onsite visit areas include: Our onsite IT support West Midlands coverage stretches right across Sandwell, Birmingham and the Black Country.
West Bromwich, Sandwell, Walsall, Birmingham, Wolverhampton, Dudley, Tipton, Oldbury, Smethwick, Halesowen, Stourbridge, Sutton Coldfield, and Solihull.
For locations beyond a 15-mile radius of West Bromwich B70, please call ahead to confirm availability and whether a travel supplement applies. We will always be upfront about any additional costs before we confirm the booking.
Remote First, Onsite IT Support West Midlands When Needed
Not every problem needs a physical visit. In fact, many of the most common issues — slow computers, software faults, virus removal, email configuration, Windows problems — can be resolved faster and more affordably via our remote support service, which starts from just £30 per hour.
We will always try remote support first where it makes practical sense. We only suggest an onsite visit when it is genuinely the right tool for the job — not to inflate a bill. If you would prefer to start with remote support, visit our remote support page for details on how it works and how to get connected.
Where remote access is blocked or a device will not boot at all, onsite IT support West Midlands is the only sensible answer. It is also worth checking the NCSC Cyber Aware basics first, as many callouts turn out to be password or update problems.
Frequently Asked Questions
Do you charge a callout fee?
There is no separate callout fee on top of our hourly rate. The first hour is charged at £85, which covers travel and the initial diagnosis. If the job is completed within the first hour, that is all you pay. The flat-rate home user visit (£130 for a 2-hour slot) is the most cost-effective option for most home users with a straightforward job list.
How quickly can you come out?
In many cases we can arrange a visit within 24 to 48 hours. For urgent business faults, call 07958 468 173 directly and we will do our best to accommodate a same-day or next-morning slot. Availability varies, so early contact is always best. Urgent onsite IT support West Midlands requests are usually accommodated the same week.
Do you fix Macs at home visits?
Our onsite visits cover Windows PCs and laptops. We don’t repair Apple Macs, but we can reinstall macOS and upgrade the memory and storage on older Macs where the model allows it.
Can I get a same-day onsite visit?
Same-day visits are available subject to engineer availability. We cannot guarantee them, but we do our best when a situation is urgent. Call us on 07958 468 173 as early in the day as possible to check availability. Businesses on our managed IT support contracts receive prioritised response times as part of their plan.
Book Onsite IT Support West Midlands Today — 3 Easy Steps
Ready to get a problem sorted? Call 07958 468 173 to check availability and book your onsite visit. We cover West Bromwich, Birmingham, Walsall, Dudley, Wolverhampton, and all surrounding areas across the West Midlands.
You can also get in touch via our contact page or explore our computer repair services in West Bromwich if you would prefer to bring your machine to us instead. You may also want our managed IT support or our computer repair service if a workshop visit suits you better than onsite IT support West Midlands.