Privacy Policy
Privacy Policy
Last updated: 26 September 2026
Who we are
This website, mojoo.co.uk, is run by Mojoo Limited, a PC and laptop repair and IT support business registered in England and based in West Bromwich. We are responsible for the personal information described here. You can contact us about anything in this policy by email at info@mojoo.co.uk, by phone on 07958 468 173, or by post at 4 Atlas Grove, West Bromwich, B70 9EB.
What we collect and why
- Enquiries and bookings. When you use our contact form, booking form or data recovery enquiry form, call us, message us on WhatsApp or use the live chat, we receive the details you give us, such as your name, phone number, email, address and a description of your device and the problem. We use them to answer you, quote and carry out the work. The legal basis is taking steps at your request before entering into a contract, and then performing that contract.
- Repairs and orders. For jobs and online orders we keep your contact details, what was done or bought, and payment records. We keep invoices and payment records for six years because UK tax law requires it. Card payments are handled by our payment provider; we never see or store your full card number.
- Data on your devices. Computers and drives brought to us for repair or data recovery may hold personal files. We only access what is needed to do the job you asked for, we never copy or share your files for any other purpose, and any working copy made during data recovery is securely deleted once you have confirmed you have your data back.
- Website use. Our website server keeps short-term technical logs (such as IP address, browser type and pages visited) to keep the site secure and working. With your consent, we also use the analytics and advertising tools described under “Cookies” below.
We do not sell your information, and we never use it for marketing unless you have asked us to.
Who we share it with
We only share information with services that help us run the business, and only what they need: our website host (Hostinger), our email provider, our payment provider, courier companies when you post a device to us or we return it, our accountant and other professional advisers, Tawk.to (live chat), and, where you have agreed to cookies, Google (Analytics and Ads) and Microsoft (Clarity). Some of these companies may process data outside the UK; where they do, they use the legal safeguards required by UK data protection law. We will also share information if the law requires us to.
Keeping it safe
Customer records and devices are kept secure, and only people who need your information to do the job can see it.
How long we keep it
- Enquiries that do not lead to a job: up to 12 months.
- Customer and job records: for as long as you are a customer and up to six years afterwards, for tax and warranty purposes.
- Working copies of recovered data: deleted once you confirm you have received your data.
Cookies
Cookies are small files a website stores in your browser. When you first visit, a banner lets you accept or reject cookies, or choose them by type. Analytics and advertising cookies are only set if you agree. You can change your mind at any time using the Cookie settings link at the bottom of every page.
| Type | Used by | What it does | Needs your consent? |
|---|---|---|---|
| Essential | This website and our online shop | Remembers your cookie choice and keeps your basket working | No |
| Essential | Tawk.to live chat | Keeps a chat conversation connected if you use it | No |
| Analytics | Google Analytics | Counts visits and shows which pages are useful, without identifying you | Yes |
| Analytics | Microsoft Clarity | Shows how pages are used (clicks and scrolling) so we can improve them | Yes |
| Advertising | Google Ads | Tells us whether someone who clicked one of our adverts went on to contact us | Yes |
If you reject cookies, Google may still receive basic information that does not use cookies (for example, that a page was visited), which it uses in anonymous, combined form to estimate how well our adverts work.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it or delete it, object to how we use it, or ask us to limit its use. Contact us using the details above and we will reply within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk, though we would appreciate the chance to put things right first.
Changes to this policy
We will update this page if the way we handle information changes. The date at the top shows when it was last changed.