Understanding the data recovery cost UK customers can expect is the first step to getting your files back with confidence. Data recovery costs vary depending on the type of device, the nature and severity of the fault, and how urgently you need your files back. The prices below are starting prices — your actual quote may be higher or lower depending on the specifics of your case. What will not vary is our process: every job begins with a completely free estimate and a full written quote before any work begins.
You decide whether to proceed. And if we cannot recover your data, you pay nothing for the recovery itself — that is our No Data, No Fee guarantee, and it applies to every single job we take on. At Mojoo Limited, we have been recovering data since 2000 and we believe in being completely transparent about what things cost and why.
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Data Recovery Prices by Device Type — Data Recovery Cost UK Explained
The table below shows our starting prices for both logical recovery (where the device is physically working but data is inaccessible) and physical recovery (where the device has physically failed). Every price includes the free initial diagnosis. See below the table for a plain-English explanation of the difference between logical and physical recovery. The data recovery cost UK households pay depends heavily on this.
| Device Type | Logical Recovery (From) | Physical Recovery (From) |
|---|---|---|
| Hard Drive (HDD) | £99 | £180 |
| SSD / NVMe | £90 | £200 |
| USB Flash Drive | £50 | £120 |
| SD / Memory Card | £50 | £120 |
| External Hard Drive | £99 | £180 |
| Mobile Phone / Tablet | £99 | £200 |
| RAID / NAS (per case) | £350 | POA |
Service Tiers & Turnaround Times
We offer three service levels depending on how urgently you need your data. Standard recovery is included in the base price. Priority and emergency tiers carry an additional surcharge on top of the recovery fee. See our emergency same-day recovery page for full details on urgent cases. Our data recovery cost UK pricing reflects the real work involved, never guesswork.
| Service Tier | Turnaround | Additional Surcharge |
|---|---|---|
| Standard | 1–5 working days | Included in base price |
| Priority | 24–48 hours | +£80 |
| Emergency Same-Day | Same day where possible | +£150 |
What Does “Logical” vs “Physical” Recovery Mean?
These two terms describe the nature of the fault, and they have a significant effect on the cost and complexity of the recovery. Here is what each one means in plain English: This is why the data recovery cost UK figure varies so much between jobs.
Logical recovery means the device itself is physically working — it powers on, it spins up (if it is a hard drive), and the hardware is intact. The problem is at the software or file system level. Common logical recovery scenarios include accidentally deleted files, an accidentally formatted drive or card, a corrupted file system that makes the device appear empty or unreadable, or a failed operating system update that has left the drive inaccessible.
Because the hardware is healthy, logical recovery can typically be carried out using specialist software tools without needing to open the drive or chip, which keeps the cost lower and the turnaround faster. Ask us about the data recovery cost UK for your specific device and fault.
Physical recovery means the device itself has failed at a hardware level. This includes hard drives that make a clicking or grinding noise (head crash), drives that do not spin up or power on at all, SSDs with a failed controller chip, USB drives that have physically snapped, and devices that have suffered water damage, fire, or physical impact. Physical recovery often requires opening the device in clean-room conditions, replacing failed components, or bypassing the controller to access the storage chips directly.
This requires significantly more time, specialist equipment, and expertise — which is why it costs more. However, the No Data, No Fee guarantee still applies: if we cannot recover your data after a physical recovery attempt, you will not be charged. We keep the data recovery cost UK quote clear and fixed before work starts.
No Data, No Fee — How It Works
Our No Data, No Fee guarantee is not a marketing slogan — it is a genuine commitment we make on every job. Here is exactly how it works in practice: A clear data recovery cost UK estimate means no surprises on your final bill.
- The diagnosis is always free. We examine your device and identify the fault at no cost to you. We will tell you what has gone wrong and what the recovery involves before you are asked to pay anything.
- You receive a full written quote before any work begins. The quote will specify the recovery type, the expected cost, the turnaround time, and any limitations we have identified. There are no surprises.
- You decide whether to proceed. There is no obligation and no pressure. If the quote is not right for you, you can take your device away without paying a penny.
- You only pay when we have recovered your data. Before we ask for payment, we provide you with a file list confirming exactly what has been retrieved. You can see precisely what we have recovered before committing to the final payment.
- If we cannot recover your data, you pay nothing for the recovery attempt. The only potential cost if we are unsuccessful is the return courier fee if you posted your device to us — typically around £8 to £12 depending on the size and weight.
We will also tell you clearly and honestly if we believe recovery is not realistic before you commit to anything — because we would rather have that conversation upfront than put you through a lengthy process that will not succeed. The data recovery cost UK we quote covers diagnosis and a written breakdown.
What’s Included in Every Recovery
- Free initial diagnosis and written quote — a full assessment of your device, the fault identified, and a clear price confirmed in writing before work begins.
- Non-destructive recovery methods wherever possible — we always create a full image of your device before attempting recovery, so the original data is never put at risk during the process.
- Files returned on a new USB drive (included in the price at no extra charge) or via a secure, encrypted download link — whichever you prefer.
- A full file list before you pay — you will receive a confirmation of exactly what has been recovered so you can verify the results before the final payment is made.
- GDPR-compliant handling and secure deletion — your data is handled with complete confidentiality throughout. Once the transfer is complete and you have confirmed receipt, your data is securely deleted from our systems in line with GDPR requirements.
Frequently Asked Questions About Pricing
Is the estimate really free?
Yes, genuinely and completely free. We will take a look at your device, identify the likely cause of the fault, and provide you with a full written quote — all at no charge. There is no admin fee and no charge for that initial estimate. The only way you will ever pay us anything is if you have approved a quote and we have successfully recovered your data. Comparing the data recovery cost UK providers charge is easy when pricing is transparent.
When do I pay?
You pay only after the recovery is complete and you have seen the results. We provide a full file list confirming exactly what has been recovered before we ask for payment. Once you are satisfied with what we have retrieved, payment is made and your files are transferred to a new USB drive or sent to you via a secure download link. We do not ask for any payment upfront or in advance of the recovery being completed. Many clients find our data recovery cost UK rates far fairer than national labs.
Are there any hidden charges?
No. The price in your written quote is the price you pay. There are no charges for the initial estimate, no charges for the file list, and no administrative fees of any kind. The only additional cost that could arise is if you posted your device to us and we were unable to recover the data — in that case, we charge the actual cost of returning your device by tracked post, which is typically between £8 and £12. This cost is stated in the quote so you are always aware of it in advance. For most cases the data recovery cost UK customers face is lower than expected.
Do prices include VAT?
The prices shown on this page are exclusive of VAT. If VAT applies to your transaction, it will be clearly stated on your written quote before you agree to any work. For most individual consumers, VAT-inclusive pricing will be shown. Business customers requiring a VAT invoice will have one provided as standard. If you have any questions about VAT and pricing, please ask when you receive your quote and we will clarify everything before you proceed. We publish typical data recovery cost UK ranges so you can budget with confidence.
What if only some of my files are recovered?
This does occasionally happen, particularly in cases involving physically damaged drives or SSDs where TRIM has already erased some deleted data. Before you pay, you will see a full list of what has been recovered. If the partial recovery does not meet your needs — for example, if the files you specifically needed were not among those retrieved — you are under no obligation to pay and you can take your device back at no charge. We will discuss the situation honestly with you and explain what options, if any, remain.
We will never ask you to pay for a partial recovery that does not represent genuine value to you. For wider guidance on protecting and backing up your files, see the National Cyber Security Centre, and if your drive has failed completely our data recovery service can help. Whatever the fault, the data recovery cost UK is agreed with you in advance.
Get Your Free Estimate — Start Today
The first step is always free. Bring your device to our workshop at 4 Atlas Grove, West Bromwich, B70 9EB, Monday to Saturday, 9am to 6pm, or call us on 07958 468 173 to discuss your situation. UK-wide customers can post their device to us by Royal Mail Special Delivery.
You can also use our contact form to describe what has happened and we will advise you on the best way to proceed. For more information on each recovery service, visit our data recovery hub, our hard drive recovery page, our SSD data recovery page, or our emergency same-day service. Transparency on the data recovery cost UK is central to how we work.