Our data recovery service gives you a free assessment first, a fixed quote second, and a no data no fee guarantee throughout. Losing access to important files can be a stressful and worrying experience, whether it’s precious family photos, critical business documents, or years of irreplaceable work.

At Mojoo Limited, we provide professional data recovery in West Bromwich and across the UK, working quickly and carefully to retrieve your files and get you back on track. With over 25 years of experience and a strict No Data, No Fee guarantee, you can trust us to do everything possible to recover what matters most to you.

What Our Data Recovery Service Recovers

Hard Drive (HDD) Recovery

Mechanical hard drives are still the most common source of data loss, whether due to clicking noises, physical impact, firmware corruption, or simple logical failure. Our hard drive recovery service covers all makes and capacities, including Seagate, Western Digital, Toshiba, and Hitachi. Most standard logical recoveries are completed within 1 to 3 working days. Mechanical drives make up the bulk of every data recovery service we run.

SSD & NVMe Recovery

Solid-state drives present unique recovery challenges because of the way they store data, but many failures are still recoverable with the right specialist tools. Whether your SSD has stopped being recognised, suffered firmware corruption, or experienced an unexpected failure, our SSD data recovery service gives you the best possible chance of retrieving your files without further damage. An SSD data recovery service demands different tooling because the controller, not the platter, is usually at fault.

USB Flash Drive & Memory Card Recovery

USB flash drives and SD cards are used constantly for photos, videos, and backups, yet they are easy to corrupt, snap, or accidentally format. Thanks to the FAT and exFAT file systems most of these devices use, data recovery is often very achievable. Our USB and memory card recovery service handles all common formats including SD, microSD, CF, and USB drives of all sizes. A flash data recovery service often succeeds even where the device no longer mounts at all.

RAID & NAS Recovery

A failed RAID array or NAS device can bring a business to a standstill, especially when months of shared files and databases become inaccessible. Our RAID and NAS recovery service supports all common RAID levels (0, 1, 5, 6, 10) and leading NAS brands such as Synology, QNAP, and Buffalo. We assess your setup thoroughly before any work begins and provide a full quote with no obligation. A RAID data recovery service must never be attempted with a rebuild — that is how arrays are destroyed for good.

Emergency Same-Day Recovery

When data loss happens at the worst possible moment, our emergency same-day recovery service is available for urgent situations. Call us on 07958 468 173 to discuss your requirements and we will do everything we can to prioritise your case and turn things around as quickly as possible. Our emergency data recovery service runs outside normal hours when the deadline demands it.

Our Data Recovery Service — 3 Simple Steps

Step 1: Free Estimate

There is no charge simply to assess your device. Bring it into our workshop in West Bromwich by appointment, or send it to us anywhere in the UK using Royal Mail Special Delivery or a DPD tracked courier. We will examine the device, identify what has gone wrong, and report back to you with a clear quote before any recovery work begins. You are under no obligation at this stage. Every data recovery service enquiry begins with that free, no-obligation assessment.

Step 2: We Recover Your Data

Once you have approved the quote, our engineers get to work using professional, non-destructive data recovery techniques. Where physical damage is involved, we use clean-room methods to ensure no further harm is done to the device during the process. We keep you updated throughout and only proceed with each stage of recovery once you are satisfied with the plan. Our data recovery service always works from a forensic image, never the original media.

Step 3: You Get Your Files Back

When recovery is complete, we transfer your files to a new USB drive or make them available via a secure download link, whichever you prefer. If for any reason we are unable to recover your data, our No Data, No Fee guarantee means you will not be charged for the recovery attempt. We will always be honest with you about what has been retrieved. You keep the returned copy, and our data recovery service holds nothing afterwards unless you ask us to.

Why Choose Our Data Recovery Service?

• Over 25 years of IT experience — Mojoo Limited has been trading since 2000, giving us the depth of knowledge that only comes with decades of hands-on work across thousands of devices.
• No Data, No Fee — if we cannot recover your files, you do not pay for the recovery. It is that simple, and it is a promise we stand behind on every single job.
• Free initial estimate — know exactly what you are dealing with before committing to anything. We assess your device at no cost and give you a clear, honest quote.
• UK-wide mail-in service — you do not need to be local to use us. Customers across the whole of the UK can send their devices to our West Bromwich workshop by tracked courier and receive their recovered data back by post or secure download.
• 5-star Google rating from 167+ customers — our reviews speak for themselves. Customers across the West Midlands and beyond consistently rate us 5.0 out of 5 for our professionalism, honesty, and results.

What Causes Data Loss?

Data loss can happen for a wide range of reasons, and many of them are more common than people realise. Accidental deletion is one of the most frequent causes, closely followed by hardware failure as a drive reaches the end of its lifespan. Power surges and sudden outages can corrupt file systems in an instant, while water damage or physical impact can cause mechanical components to fail entirely.

Viruses and ransomware attacks are an increasingly common cause of data loss, as is accidental formatting of a drive or memory card. The good news is that in the majority of cases, your files are still present on the device even when you cannot see them.

The most important thing you can do right now is stop using the affected device and avoid switching it on repeatedly, as further use can overwrite the data and reduce the chances of a successful recovery. The sooner you contact us, the better your chances of getting everything back. Whatever the cause, stop using the device immediately and let a proper data recovery service take over. The NCSC guidance on backing up your data explains how to avoid needing us next time.

Data Recovery Service Pricing — What to Expect

We believe in complete transparency when it comes to pricing. Every job starts with a free estimate and a no-obligation quote, so you will always know the cost before any work begins. As a general guide, logical recovery (recovering deleted files or fixing formatting errors on an otherwise working drive) typically starts from £99. Physical or mechanical recovery, which involves repairing or bypassing damaged components, starts from £180. Complex RAID or server recovery projects start from £350 depending on the configuration and extent of the damage.

For a full breakdown of our pricing, please visit our data recovery pricing page. Remember, if we cannot recover your data, you pay nothing. You will always know the cost of your data recovery service before any work begins. Our data recovery pricing page sets out typical figures in more detail.

A Data Recovery Service Across the West Midlands and UK

Our workshop is based at 4 Atlas Grove, West Bromwich, B70 9EB, and we welcome customers by appointment Monday to Saturday, 9am to 6pm. We regularly serve customers throughout the West Midlands, including Birmingham, Wolverhampton, Walsall, Dudley, Sandwell, Stourbridge, Halesowen, Sutton Coldfield, and Solihull. If you are further afield, our UK-wide mail-in service means distance is no barrier.

Simply send your device to us using Royal Mail Special Delivery or a DPD tracked courier and we will handle everything from there, returning your recovered data securely once the job is done. Customers travel to us from across the region for a data recovery service that does not gamble with their files. If the device itself also needs work, see our computer repair service.

Frequently Asked Questions

Can you recover data from a hard drive that won’t turn on?

Yes, in many cases this is possible. A drive that will not power on may have a failed PCB (circuit board), a seized motor, or a firmware issue, all of which are problems our engineers have extensive experience dealing with. We will give you a free initial estimate and let you know the realistic chances of recovery before any work begins.

How long does data recovery take?

Turnaround time depends on the type and severity of the failure. Most logical recoveries (deleted files, formatted drives, corrupted file systems) are completed within 1 to 3 working days. Physical recoveries involving mechanical components typically take 3 to 5 working days. If you have an urgent situation, ask us about our emergency same-day service when you get in touch. A straightforward data recovery service job is often finished within 48 hours.

What happens if you can’t recover my data?

Our No Data, No Fee guarantee applies to all physical recovery jobs. If we are unable to retrieve your files, you will not be charged for the recovery attempt. We will always tell you honestly what we have found and what the options are, and there is never any pressure to proceed with further attempts if the prognosis is poor. That guarantee applies to every data recovery service job we quote.

Do I need to bring my computer in, or can I just send the drive?

You can do either. If you are able to remove the hard drive or SSD from your computer, you are welcome to send just the drive to us, which saves on postage. Alternatively, you can send the whole laptop or desktop if you are unsure how to remove it, or bring it to our West Bromwich workshop by appointment. We will take it from there and keep you informed throughout.

Is my data kept confidential during recovery?

Absolutely. We treat all data we handle with the strictest confidentiality. Our engineers only access your files to the extent necessary to verify that a successful recovery has taken place. We do not share, copy, or retain your personal data beyond what is needed to complete the job, and we are happy to discuss any specific confidentiality requirements you may have before you send your device. Confidentiality is built into our data recovery service from the moment a device arrives.

Can you recover data deleted years ago?

It depends on how the drive has been used since the deletion. When a file is deleted, the data is not immediately erased; the space it occupied is simply marked as available for reuse. If the drive has not been heavily written to since the deletion occurred, recovery is often possible even years later. We will assess the condition of your drive and give you an honest picture of what we are likely to find.

What should I do right now if I’ve just lost data?

The single most important thing is to stop using the device immediately. Do not run recovery software, do not try to copy files, and avoid turning the drive on and off repeatedly, as continued use can overwrite the very data you are trying to save. Contact us as soon as possible on 07958 468 173 and we will advise you on the safest next steps. Then call us, and our data recovery service will take it from there.

Can you recover data from a water-damaged device?

Water damage does not necessarily mean your data is gone forever. If the device has not been powered on since the incident, the chances of recovery are significantly improved. Do not attempt to dry or clean the device yourself, and do not plug it in. Bring it or send it to us as soon as possible and we will assess every case on its merits, giving you a clear picture of what is achievable before any charges apply.

Book Our Data Recovery Service Today — 3 Easy Steps

If you have lost important files and want to know whether recovery is possible, we are here to help. There is no charge for an initial estimate and absolutely no obligation to proceed. You can reach us by phone on 07958 468 173, Monday to Saturday, 9am to 6pm, or fill in the data recovery enquiry form — it asks the few things we need to know so we can come back with a proper answer rather than more questions. Whatever has happened to your data, let us take a look before you give up hope. Tell us what happened and we will explain honestly what a data recovery service can and cannot achieve in your case.