Frequently Asked Questions

We charge a flat £25 diagnostic fee for all devices. This covers a thorough assessment — identifying faults, testing components, and providing a clear report of what needs to be done and what it will cost. If you choose to proceed with the repair, the £25 is credited towards your final invoice. No hidden charges.

Most standard repairs — screen replacements, keyboard faults, virus removal, OS reinstalls — are completed within 24–72 hours. More complex work (motherboard-level repairs, specialist component sourcing) may take longer. We always give you a realistic estimate before we begin and keep you updated throughout.

Yes. All repairs are covered by a 90-day parts and labour warranty. If the same fault recurs within 90 days, we’ll fix it at no additional charge. This applies to hardware repairs and does not cover new faults caused by accidental damage, liquid ingress, or misuse after the device has left our premises.

Yes, though outcomes vary. Do not switch the device on after liquid exposure — this can cause further damage. Bring it to us as soon as possible. We’ll open the device, assess the corrosion, clean affected components, and advise you honestly on whether full recovery is possible. Speed matters — the sooner you bring it in, the better the chances.

We currently focus on laptops and desktop PCs. We don’t carry out screen replacements or internal repairs on smartphones or tablets as standard. If you have a specific enquiry, feel free to contact us and we’ll let you know if we can help.

We provide comprehensive virus and malware removal using professional-grade tools. Where ransomware or severe infection is present, we may recommend a clean OS reinstallation to guarantee all traces are removed. We’ll also advise on antivirus solutions and security settings to prevent future infections before returning your device.

In most cases, yes. Replacing a traditional hard drive (HDD) with a solid-state drive (SSD) is one of the most impactful — and cost-effective — upgrades available, often making a five-year-old machine feel brand new. Adding more RAM is another common fix. We’ll give you an honest assessment of whether an upgrade makes financial sense, rather than pushing you towards an unnecessary new purchase.

Almost always, yes. The most common causes are a blocked fan, dust in the heat vents, or degraded thermal paste on the processor. Left untreated, overheating can permanently damage your CPU or GPU. We clean the cooling system, replace thermal paste where needed, and test under load to confirm safe temperatures before returning your device. From £35.

Absolutely — SSD upgrades are one of our most popular services. We clone your existing drive so all your files, programmes, and settings transfer across seamlessly. You won’t lose any data. We stock a range of SSD capacities and will advise on the right size and type for your device and budget.

Yes, for desktop PCs — provided your power supply has sufficient wattage and your case has the space. We advise on compatible upgrades for gaming, video editing, 3D rendering, and AI workloads. Laptop GPU upgrades are generally not possible due to soldered components, though an external GPU enclosure may be an option in some cases.

Yes. We sell tested and refurbished laptops and desktop PCs through our online shop. All refurbished machines are cleaned, upgraded where appropriate, and installed with a fresh, licensed operating system before sale. Stock changes regularly — browse the shop or contact us to ask about current availability.

We work across all versions of Windows (including Windows 10 and Windows 11), macOS, Linux, and ChromeOS. We also assist with Windows 10 end-of-life planning for customers whose machines may not officially support Windows 11.

We don’t currently operate a formal buy-back or trade-in scheme. However, if you have a device you’re looking to sell or dispose of, feel free to contact us — we may be able to help or point you in the right direction. We can also carry out secure data wiping before you sell or recycle a device.

Data recovery is one of our specialist services. Whether files were accidentally deleted, your drive has failed, your device has been corrupted, or you’ve been hit by ransomware — we use professional tools to retrieve as much data as possible. We always carry out a no-obligation assessment first and will tell you honestly what we can and cannot recover before you commit to anything.

Where technically possible, yes — we always attempt to back up your data before any repair that could put it at risk. We strongly recommend all customers maintain their own regular backups. We’re happy to advise on the best backup strategy for your needs, including cloud solutions and external drives.

Yes. We design and build custom PCs for everyday home use, high-performance gaming, video editing, AI workloads, and professional CAD systems. We source components from reputable suppliers, assemble and thoroughly test each build, and install your chosen OS. We take time to understand your use case and budget before recommending a spec — so you get exactly what you need. All builds come with a 2-year warranty.

For standard builds, we charge a £25 consultation fee to cover the time spent speccing your system and sourcing the best components. This fee is waived entirely when you proceed with a full build through Mojoo Limited. For high-end AI, CAD, or studio builds, please contact us to discuss requirements and we’ll provide a detailed quotation.

Orders from our online shop are typically dispatched within 1–3 working days of payment. Once dispatched, delivery takes 2–5 working days depending on your location. Free delivery is available on orders over £100. See our full Delivery & Shipping page for details.

Yes — click and collect is available from our West Bromwich premises at 4 Atlas Grove, West Bromwich, B70 9EB. Once your order is ready, we’ll contact you to arrange a collection time. All collections are by appointment, Monday to Saturday, 9am–6pm.

We offer a 14-day returns policy on items purchased from our shop. Items must be returned in their original condition and packaging. Please contact us before returning anything so we can arrange the process. For full details, see our Returns Policy page.

Yes. We design and build professional websites for small businesses, sole traders, and community organisations across the West Midlands. Our websites are mobile-friendly, search-engine optimised, and built to reflect your brand. We handle everything from domain registration and hosting through to ongoing maintenance — no technical knowledge needed on your part.

Yes. We provide on-site IT support for local businesses across West Bromwich and the surrounding West Midlands area — including network setup, hardware configuration, software installation, staff training, and general troubleshooting. For businesses needing regular support, contact us to discuss an ongoing arrangement.

Yes — all visits to our premises at 4 Atlas Grove, West Bromwich, B70 9EB are by appointment. This lets us give every customer our full attention without long waits. Booking is quick — call or message us on 07958 468 173, or use the contact form. We operate Monday to Saturday, 9am–6pm.

Yes — we accept mail-in devices from customers across the UK. Please contact us before sending anything so we can advise on safe packaging and confirm the postal address. We’ll provide updates throughout the repair and return your device by tracked courier once complete. Postal charges apply and will be confirmed in advance.

We accept cash, bank transfer, and card payments. Payment is typically taken on collection or completion of work. For custom builds or larger jobs, a deposit may be required before sourcing components. Our online shop accepts all major debit and credit cards via our secure payment processor.